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FAQ

Questions

What would you like to know?

1. What is an AI Assistant?

Call Cradle’s AI Assistant, powered by OpenAI’s API, is a virtual call agent that professionally manages incoming calls when you’re unavailable. It can welcome callers, share information about your business, schedule meetings, and transfer calls to a human agent if necessary.

2. How does it work?

Using advanced generative AI, the Call Assistant understands and responds to caller inquiries. Through automation and natural language processing, it reduces manual workload by handling routine questions, directing calls, and allowing callers to leave messages for follow-up. Additionally, it can schedule calls and seamlessly integrate with various CRM platforms and third-party systems, ensuring smooth communication and efficient workflow management.

3. How does Call Cradle handle multiple calls at the same time?

Our AI-powered agents can manage thousands of simultaneous calls, ensuring your business remains accessible and efficient at all times.

4. Will I have access to call transcripts?

Yes, Call Cradle provides full access to conversation transcripts, enabling you to review interactions, gather insights, and track caller information effortlessly.

5. Can I collect detailed information about my callers?

Absolutely! Call Cradle captures key details about your callers, helping you understand their needs and tailor your services accordingly.

6. Is Call Cradle customizable?

Absolutely! We customize your AI Assistant by training it on the insights unique to your organization. The AI will recognize specific signals to trigger actions, such as scheduling a meeting, collecting client information, or routing the call to a human agent.

7. Is my business phone number secure with CallCradle?

Absolutely! Your primary number remains secure and spam-free with call forwarding. CallCradle intelligently filters unwanted calls while ensuring important ones are forwarded to you.

8. Can Call Cradle integrate with my existing CRM system?

Yes, Call Cradle integrates seamlessly with popular CRMs like Salesforce, HubSpot, and Zoho, ensuring all call data is automatically updated.

9. What industries does Call Cradle cater to?

Call Cradle is ideal for industries such as HVAC, dental, restaurants, fitness centers, and more, where customer interaction is key.

10. How customizable is the AI agent’s script?

The AI agent’s scripts are fully customizable, allowing you to adapt responses and workflows to match your business’s unique needs.

11. What happens if the AI cannot resolve a caller’s query?

If the AI agent cannot resolve an issue, the call is seamlessly transferred to a human representative or flagged for follow-up.

12. Does Call Cradle support appointment scheduling?

Yes, Call Cradle can book, reschedule, and cancel appointments, syncing directly with platforms like Cal.com or Google Calendar.

13. Can I use Call Cradle for outbound sales calls?

This functionality will be available in future product releases.

14. How does Call Cradle ensure accurate pronunciation of names?

Call Cradle uses advanced NLP and customizable phonetic settings to ensure names and terms are pronounced correctly.

15. Can I listen to live calls as they happen?

Calls can be reviewed through our Dashboard after they happen.

16. Does Call Cradle support multiple languages?

Yes, Call Cradle’s AI agents can communicate in multiple languages, catering to a diverse customer base. This functionality is available in our Unlimited Plan

17. What insights can I gain from Call Cradle’s analytics?

Call Cradle provides detailed analytics, including call volume, customer sentiment, resolution rates, and common queries.

18. How long does it take to implement Call Cradle?

Implementation is quick and seamless, typically taking 1-2 days depending on the level of customization required.

19. How can I contact Call Cradle support?

Call Cradle is ideal for industries such as HVAC, dental, restaurants, fitness centers, and more, where customer interaction is key.

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Got questions about Call Cradle? Try our AI assistant now and see the success it can bring to your business. Need a human? Ask the AI to transfer you!

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